This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. RETURN POLICY We offer a 30-day satisfaction guarantee from date of invoice. With few exceptions such as disposable supplies and shipping/handling, most products may be returned, in as shipped condition, within 30 days of receipt for credit, exchange or refund (less 20% restocking fee). Shipping charge is not refundable. No returns, unless defective, will be accepted on software, videos or books. No returns will be accepted on custom order, custom assembled item(s), or products that have sanitary requirements. Returns MUST be assigned a Return Merchandise Authorization (RMA) number to avoid processing charges. Include all original packaging, manuals, cables, sensors, chargers, sensors etc. Enclose a copy of your original invoice with a daytime phone number inside the package. Return items(s) via UPS, Federal Express or other packaging carrier. If returned by mail make sure it is traceable by the mail facility. Item(s) must be signed for and received by Web Ideas International before any credits or exchanges can be made. You will be responsible for any loss or damage while on route, please consider insuring your package. Before returning your package, a RETURN MERCHANDISE AUTHORIZATION (RMA#) must be issued. Please call us or e-mail to support@biofeedbackzone.com to obtain the required RMA number. Place the RMA number on the outside of the package to insure proper and timely processing your return. Send all packages to us at the address below unless some other location is specified when you contact us for your RMA number. We cannot accept COD deliveries. Standard policy throughout the industry is not to refund or credit shipping/handling costs. Any product replaced or repaired under warranty will be returned prepaid at our expense by ground UPS to an address within the United States. Please contact us for cost of delivery outside the United States. IMPORTANT NOTE: Item(s) returned for credit or exchange must be in new condition and in the original container as you received it from us. The cost of any missing or damaged parts will be deducted from your credit. If returning an item(s) for repair from outside the U.S., please contact your customs officials or taxing authorities to get the proper clearances to get the product back into your country without being liable for duties, fees or taxes on a repaired item(s).